Privacy Policy

(edited - 26/08/2025)

 

In compliance with UK GDPR and The Data Protection Act 2018:

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This privacy policy outlines how Trinity Therapy and Rehabilitation Limited uses and protects any personal information you provide to us.

​We respect your privacy and are committed to maintaining the confidentiality of your personal information.

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Trinity Therapy and Rehabilitation ("us", "we", or "our") operates a website at https://trinity-therapy.co.uk (the “Site”).  By our “Service” we mean all related web sites, downloadable software, mobile applications (including tablet applications), and other services provided by us, or any digital media on which a link to this Privacy Policy is displayed, and all other communications with individuals through written or oral means (such as email or phone) directed at accessing or using any service we offer, together with the Site.

 

Our Privacy Policy informs you about our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We may use your data to provide and improve the Service to you. By using the Service, you agree to the collection and use of information in accordance with this policy and our Terms of Service. This Privacy Policy is incorporated into and subject to our Terms of Service.  Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

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1. Key Terms Used in this Privacy Policy

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• “Client” means a customer of Trinity Therapy and Rehabilitation.

• “Client Data” means Personal Data that a Client provides to use the Service.

• “Personal Data” means any information relating to an identified or identifiable natural person or considered personally identifiable information by law.

• “Public Area” refers to those portions of the Service that can be accessed by both Users and Visitors without requiring a login.

• “Restricted Area” means those portions of the Service that can be accessed only by logging in.

• “User” means a person or entity that uses the Service.

• “User Data” means Personal Data that a User provides to use the Service.

• “Visitor” means an individual other than a User who uses the public area, but has no access to the restricted areas of the Site or Service.

 

2. Information We Collect

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2.1 Patient, Client and User-Provided Information.

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We collect information to provide and improve our Service to you.  We sometimes collect Personal Data, including:

• “Registration Information”: When you register to use our Service, you will be asked to complete a registration form.  This form requires providing information such as name, address, phone/fax number, email address and other Personal Data, as well as health and medical-related information.

• “Publishing Information“: We also collect information you submit through our Site.

• “Usage Data“: We may collect information that your browser sends whenever you visit our Service.  This may include information such as your computer's Internet Protocol address (i.e. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and the like.  Usage Data may also include data about your purchasing patterns, your contact details, and your profile information.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device's unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

• “Payment Information“: We may collect billing information, credit card numbers and expiration dates, tracking information from cheques or money orders, or other payment information, particularly if you establish a credit account with us or our providers or if you purchase a product or service from us, or other vendors available through the Site.

• “Account Activities Information“: We record and retain the records of your Account activities when you use the Service. If you make sale and purchase transactions online through Acuity Scheduling’s web-based transaction platform, we also collect information related to such transactions, including the types and specifications of the goods, pricing and delivery information, and any trade dispute records.

• “Statistical Information“: In addition, we gather statistical information about our Site and Users, such as IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions, unique visitors and so forth.

• “Marketing Information“: From time to time, we gather information about our Users and prospective users during trade shows, marketing events and other functions for follow-up marketing purposes.

• “Disclosed Personal Information“: From time to time, our Users may disclose Personal Data deliberately or inadvertently, including, without limitation, personal identifiers such as name, email addresses, telephone number, facsimile number and IP address of individuals in the course of using the Site.

 

2.2  Information Collected by Clients. A User may store or upload data into the Service. Each Client is responsible for providing notice to Users who are its customers and third persons concerning the purpose for which the Client collects their Personal Data and how this Personal Data is processed in or through the Service as part of Client Data.

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2.3  Information Collected by Cookies.  We use "cookies" to store specific information about you and track your visits to our Site. It is not uncommon for websites to use cookies to enhance the identification of their users. A "cookie" is a small amount of data that is sent to your browser and stored on your computer's hard drive. A cookie can be sent to your computer's hard drive only if you access our Site using the computer. If you do not deactivate or erase the cookie, each time you use the same computer to access our Site, our web servers will be notified of your visit to our Site, and in turn, we may know your visit and the pattern of your usage. We use automatically collected information and other information collected on the Service through cookies and similar technologies to: (i) personalise our Service, such as remembering a User’s or Visitor’s information so that the User or Visitor will not have to re-enter it during a visit or on subsequent visits; (ii) provide customised advertisements, content, and information; (iii) monitor and analyse the effectiveness of Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Service.

You can determine if and how a cookie will be accepted by configuring your browser, which is installed in the computer you are using to access the Site. If you desire, you can change those configurations in your browser to accept all cookies, to be notified when a cookie is sent, or to reject all cookies. If you reject all cookies, you may be required to re-enter your information on our Site more often, and certain features of our Site may be unavailable.

 

2.4  Collected Information.  By “Collected Information” we mean information collected by cookies, information collected by Clients that is provided to us or collected by us as Client Data, Registration Information, Publishing Information, Usage Data, Payment Information, Account Activities Information, Statistical Information, Marketing Information, Disclosed Personal Information and any information we may collect from you, from our affiliates, or from other parties or through any other means.

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3. How We Use Collected Information

Trinity Therapy and Rehabilitation Limited may use the Collected Information for various purposes:

 

3.1 General: We use your Collected Information to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our Site's content, layout and Service specifically for you. We may use your Collected Information to facilitate the proper operation of our Service and the business activities of its Users, including, without limitation, facilitating effective communication between buyers and suppliers and marketing activities of Users. 

We do not otherwise sell, rent, trade or exchange any Personal Data of our Clients, Users or Visitors. Your Collected Information may be transferred, stored, used and processed outside your home jurisdiction. In case of a merger with or transfer of business to another business entity, we will transfer your Collected Information to the entity which acquires the business (Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your Collected Information).

 

3.2 Registration Information: We may use your Registration Information to provide services that you request or to contact you regarding additional services about which Weaver Vale Pilates determines that you might be interested. Specifically, we may use your email address, mailing address, phone number, mobile number or fax number to contact you regarding notices, surveys, product alerts, new service or product offerings and communications relevant to your use of our Site. We may generate reports and analyses based on the Registration Information for internal analysis, monitoring and marketing decisions.

 

3.3 Publishing Information: All of your Publishing Information will be publicly available on the Site and, therefore, accessible by any internet user. Any Publishing Information that you disclose to Weaver Vale Pilates becomes public information, and you relinquish any proprietary rights (including but not limited to the rights of confidentiality and copyrights) in such information. You should exercise caution when deciding to include personal or proprietary information in the Publishing Information that you submit to us.

 

3.4 Usage Data: We use Usage Data to provide value-added services to our members, including, without limitation, providing buying patterns and buying behavioural data to our members to facilitate marketing initiatives and decision-making.

 

3.5 Payment Information: Trinity Therapy uses Cliniko practice management software for all its Osteopathy bookings and patient management, and Acuity Scheduling software for Pilates bookings and client management. Both these systems use Stripe as their payment gateway and will share your payment Information with banks or vendors relevant to the transaction to enable transactions to be completed. In addition, Stripe may use payment information to determine your credit-worthiness and, in the process of such determination, may make such payment Information available to banks or credit agencies. While these software systems have in place up-to-date technology and internal procedures to guard your payment Information against intruders, there is no guarantee that such technology or procedure can eliminate all of the risks of theft, loss or misuse. Trinity Therapy shall not be liable to you or any other person for any damages that might result from unauthorised use, publication, disclosure or any other misuse of payment information, including credit card information.

 

3.6 Account Activities Information: We use account activities Information to provide the services that you request. We may also generate reports, statistics and analysis based on account activities information to enhance and improve our Site and services.

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4. Disclosure Of Data

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4.1 Unrestricted Information.  Any information that you voluntarily choose to include in a public area of the service will be available to any visitor or user who has access to that content.

 

4.2 Disclosure to service providers. We may provide your collected information to our affiliates and service providers under contract (such as customer care) to support the operation of the site and service. We work with third-party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process personal data or client data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.

 

4.3 Disclosure for law enforcement. Under certain circumstances, we may be required to disclose or make public collected Information, including your personal data.  For example, we may disclose personal data in good faith belief that such action is necessary to:

• comply with a legal obligation, for example, in response to a subpoena or other judicial order or when we reasonably believe that such disclosure is required by law, regulation or administrative order of any court, governmental or regulatory authority

• protect and defend the rights or property of Trinity Therapy and Rehabilitation Limited, including to identify, contact or bring legal action against someone who may be infringing or threatening to infringe, or who may otherwise be causing injury to or interference with, the title, rights, interests or property of Trinity Therapy and Rehabilitation Limited, our users, patients, clients, partners, affiliates, visitors, or anyone else who could be harmed by such activities

• prevent or investigate possible wrongdoing in connection with the service

• to protect the personal safety of users of the service or the public

• to protect against legal liability

• to pursue a claim or prevent further injury to Trinity Therapy and Rehabilitation Limited or others if we have reason to believe that a user is in breach of the Terms of Use or any other agreement with us.

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5. Retention of Data

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• Trinity Therapy and Rehabilitation will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy or as reasonably necessary to provide, promote and support the service. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

• Trinity Therapy and Rehabilitation will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

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6. Transfer Of Data

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• Your information, including personal data, may be transferred to — and maintained on — computers located outside of your town, city, county, country or other governmental jurisdiction where the data protection laws may differ from those within your jurisdiction.

• Your consent to this privacy policy, followed by your submission of such information, represents your agreement to that transfer.

• Trinity Therapy and Rehabilitation Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place, including the security of your personal data and other personal information.

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7. Security of Data

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If you are a patient, client, member or user who has registered with the service, your registration information, publishing Information and payment information (if any) can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. If you share a computer with others, you should not choose to save your login information (e.g., user ID and password) on the computer. Remember to sign out of your account and close your browser window when you have finished your session.  If you are a user or visitor, please note that no method of transmission over the Internet, wireless transmission, or method of electronic storage is perfectly secure. The security of your data is important to us, and we strive to use commercially acceptable means to protect your personal data; however, we cannot guarantee its security.​​

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8. Your Rights

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We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

 

8.1 Modifying personal data.  Whenever possible, if you have registered to use our service, you can update your personal data directly within your account settings section. If you are unable to change your personal data, please contact us to make the required changes.

 

8.2 Removing personal data.  If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us. If you are not a patient/client or user, it is extremely unlikely that we would have your personal data.

 

8.3 Data portability.  You have the right to data portability for the information you provide to Trinity Therapy and Rehabilitation. You can request a copy of your personal data in a commonly used electronic format if you need to manage and move it. 

 

8.4 Other Data Subject Rights.  In certain circumstances, you have the right:

• To access and receive a copy of the Personal Data we hold about you

• To rectify any Personal Data held about you that is inaccurate

• To request the deletion of Personal Data held about you

Please note that our systems are set up so that patients/clients can respond to requests regarding these rights, and you should contact any patient/client with whom you have shared personal data regarding this request. Please also note that you may be asked to verify your identity before receiving a response to such requests.

 

9. Changes to this privacy policy

We update our privacy policy periodically. We will notify you of any changes by posting the new privacy policy on this page. We will inform you via email and/or a prominent notice on our service before the change becomes effective and update the "effective date" at the top of this privacy policy.

It is your responsibility to check this page periodically for any changes to this privacy policy and ensure that you are happy with our policy.

By browsing this site, you are accepting our current privacy policies.

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